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Privacy Policy

Crafting Premium Bakes for Every Bite, Every Occasion.

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Privacy Policy for iCAKE

This Privacy Policy is an electronic record in terms of the Information Technology Act, 2000 and the rules thereunder, and is a legally binding agreement between you and iCAKE (“Company”, “we”, “us”, or “our”). By accessing or using our website, you agree to the collection, use, storage, and disclosure of your information as described in this Privacy Policy.

1. User Information

To provide a personalized experience and ensure smooth transactions, we may collect the following types of information:

  • Personal identifiers such as name, email address, phone number, address
  • Demographic data like age and gender
  • Payment details (credit/debit card, UPI, etc.)
  • Preferences and browsing behaviour on our site

This data is collected when you register, make purchases, subscribe to newsletters, or interact with features of our website.

2. Use of Information

Your data helps us:

  • Process and fulfill your orders
  • Improve our products, services, and customer experience
  • Send transactional and promotional communications
  • Customize the website based on your preferences
  • Manage relationships with B2B partners and bulk order clients

We do not sell your information to third parties.

3. Cookies

Our site uses cookies to enhance your experience. These are small files stored on your device to help recognize returning users, track preferences, and gather website traffic analytics. You can manage or disable cookies via your browser settings.

4. Information Sharing

We may share your information:

  • With service providers for order processing, payment gateways, and logistics
  • With government authorities when required by law or to prevent fraud
  • Internally across our outlets and departments for business continuity

All shared data is handled under confidentiality agreements and in line with this policy.

5. Information Security

We implement robust technical and organizational safeguards, including:

  • SSL encryption for secure transactions
  • Firewalls and restricted access on data servers
  • Regular security audits

However, no system is fully secure. We advise you to use strong passwords and avoid sharing login credentials.

6. Third-Party Links

Our website may contain links to external websites. We are not responsible for their content or privacy practices. Please read their privacy policies separately.

7. Grievance Redressal

For questions, complaints, or data removal requests, contact us at:

Grievance Officer
Email: ivory.bake@gmail.com
Phone: 888 411 1855
Address: iCake Yelahanka, 17-B/1, Ward No. 4, opposite Rail Wheel Factory, RWF West Colony, Yelahanka New Town, Bengaluru, Karnataka 560064

We aim to respond to all queries within 3 business days.

8. Policy Updates

This Privacy Policy may be updated from time to time. Continued use of the site after such changes constitutes your agreement to the new terms. The most current version will always be posted here.